A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. As you could not provide the tickets for your sale 9799872, we have had to cancel this. They were selling 3 lots of tickets all showing where you could be seated in the O2. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I want a refund off $1393.43 you have taken my money! To sell tickets, a Seller lists the tickets in the Site database. 3.4 Indemnity. Note that this is separate from any VAT viagogo is required to charge on its fees. 2.6 Making an Offer. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. and how does an unforeseen circumstance suddenly make you require tickets to a concert? Please note this does not include any sales or value added tax that may be payable on viagogos fees. Did you find this answer helpful? The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. My order ID is [protected]. I was mislead by viagogo and have been completely conned out of this money. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 3.2 Other Information. In Eastnor castle, not specified as outdoor. How does Complain.biz work. At no time do We provide the Buyer's payment information to the Seller. Be the first to hear about special offers. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. This will surely increase the credibility of your complaint. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. It states that if an event organiser offers tickets to . This comment was posted by a verified customer. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Such notice shall be deemed given one business day after the email is sent. Copyright 2017 viagogo. Copyright (c) 2006-2023, viagogo AG. 5.1 Investigations. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . Submit a complaint and get your issue resolved. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. 2.8 Payment Authorisation. arizona high school rodeo standings; cryptocurrency tax accountant near me Why can't I see my order or sale in my account? To Whom this may concern 2.3 Username and Password. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. This was a completely missold ticket at a great expense. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. I'm Travelling - where and when will I receive my tickets? Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. As I was told to send them to u asap so they'd have 'maximum selling time' Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. We may also first deduct any amount you owe us from any amount we owe you. I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. To post a ticket for sale on viagogo You must first register with the Site. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Excessive pricing, bad communication & despicable customer service and still no tickets! CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. Can I buy tickets that are personalised with someone else's name on them? I'm confused. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 2.10 Collecting Payment. [protected]! 6.3 Allocation of Risk. By using our Site, You agree to accept this Agreement. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. We will also add sales or value added tax on our fees as applicable. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. We often link to other websites, but we can't be responsible for their content. Note that this is separate from any VAT viagogo is required to charge on its fees. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 9 Jun 2022 . If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. I've sold WC tickets more than a month ago and Viagogo doesn't pay me. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. the price it is sold for on the primary market). To register, You must provide your real name, address, phone number, and email address. 2.5 Tax on Seller Proceeds. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Should I actually pay for this? If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. 4.2 Stolen Property. 6.3 Allocation of Risk. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. What is the viagogo complaint handling process? 5.4 Making Adjustments. viagogo charge for cancelling sale. 6.8 All Sales are Final. It depends what the tickets are for and whether 50 per ticket is feasible. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. 2.15 Substituted Seat Locations. 2.10 Seller's Confirmation. When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? 6.4 Release. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. If You do not qualify, do not use the Services. During this time, the Site will be temporarily unavailable. viagogo charge for cancelling sale. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. How do I find tickets I've already downloaded? Invalid tickets are defined as anything where buyers are refused entry. 2.7 Payment Authorization. order was cancelled! Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Piggyback tickets may not be sold in the same listing. None of my emails have been responded to. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Viagogo complaint: 50 euro charge of cancelled ticket sale. What are the viagogo Terms and Conditions? most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target Wanting to cancel sale on viagogo deleted1832113 10 Posted 6th Oct 2017 I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? dan beckerman producer sample analogy for father viagogo charge for cancelling sale. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. mrs browns boys show tickets - no tickets. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. it says. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Be the first to hear about special offers. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. . In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". We are not involved in the actual transactions between Buyers and Sellers. Additional information can be found in our FAQs and on the ticket details pages. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 2.15 Claims under the viagogo Guarantee. 5.4 Making Adjustments. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 2.9 Notification. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. But is it legal for Viagogo to charge me such extortionate fees? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral.