There was 3. Try updating to this through Home > Settings > Support > Software Update > Update Now. Step 5: Select the app you are having an issue using. Depending on which of these issues youre having, your most likely fix will change. Perhaps someone has hacked their system somewhere and the bots are making their way across their system. Some TV models will automatically turn on when a connected HDMI device is powered up though many still need to be turned on manually via their remote. A working Fire TV Stick is great, but its useless without your favorite media streaming apps. I have tried everything, the remote is not functioning at all. Im having the same issue as of 2023 fire stick is not loading. One, that is within feet of the modem often says cant connect to wifi. If still issues possibility support has been withdrawn though previous information was that it was compatible with 2013 sets (which your model is), https://www.digitalspy.com/tech/a484525/stv-player-now-available-on-samsung-smart-tv/ Help guide herehttps://support.stv.tv/support/solutions/articles/2000007702-which-platforms-are-supported-by-stv-pl 17-06-2022 I went to my garage and got my 12 pound hammer and smashed it to its. Me too!! Best answer as I tried everything else and this is what worked for me! If your Amazon Firestick is not working, take a look at this troubleshooting guide to help you quickly get back to watching your favorite streaming content. Im having the same problem. On your hunt for a new TV, you've probably read up on QLED and OLED technology, but what about laser TVs? I have had issues since 9 am cst this morning. AI Voice Cloning Is Coming to Your PhoneHere's Why You Need to Be Careful, Bandcamp Doesnt Need to Replace Streaming to Win Big, Garmin Expands Its Running Watches Lineup With Two New AMOLED Models, UPDATED: Microsoft's Bing Chatbot Has Three New Personality Types, Xioami's New AR Glasses Highlight the Design Challenges Apple Faces, Why All These New AI Chatbots Are Fighting So Hard For Your Attention, Conversational AI Like ChatGPT May Soon Have a Face That Looks Human, TikTok Launches Robust New Parental Controls to Limit Screen Time for Kids, Extra: Why Fire Sticks Show Black Screens. The other, doesnt respond 80% of the time. I have unplugged etc, Ive been having alot of issues since around that time, Ive tried the fixes I can and still really bad with fail to connect, buffering, yada yada. The home screen never loads. My remote wont turn on the fire stick at all just the tv and volume works. It is very convenient having tested . Its unlikely that they arent compatible since the Firestick can use almost all 5 GHz and 2.4 GHz networks, but very old routers might have a problem connecting. Please HELP, I bought a new one and after one day its doing it too, Ive had the same problem with both my TVs, after the upload, black screen only so I cant check or make changes, both became black within 24hrs of the update now useless. Mine did the same thing! I'm still having problems do you have a Support / Help contact? Step 4: If you believe that your Fire TV Stick is turning on but isnt showing an image, refer to the section above (Television shows a blank screen). This will require you to go through the entire setup process again and potentially reinstall any Fire Stick channels or apps you had but it will have the best chance of fixing any stubborn issues. Im sitting here staring at a tv that looks like its off! It would be an awesome product if all the bugs were worked out of it. I have deleted apps and still screen is interrupted with not enough storage. Freezes on logo at restart. As with most electronics, a good old restart can usually do a device some good. When you've tried everything else and your Fire Stick is still not working properly, you can restore it to factory settings and set it up again as if it were brand new. Unplug the Firestick If your remote is using fresh batteries and the restart command isn't working, then you can restart the device by simply unplugging it and letting it sit for about a minute. Monty.I did this and it totally fixed the problem on both my firesticks. Hi@Maz6 yes ,the app is available on a Firestick. If youre having buffering issues with your Firestick, there are a few things you can do to hopefully improve the connection. We are independently owned and the opinions expressed here are our own. It's important to note that resetting your device will clear out all settings and personalization, returning it to the way it was when it first came out of the box. Step 1: If your Fire TV Stick doesnt turn on, make sure that the remote has fresh batteries and that it isnt the issue. May have something to do with updating the phone to Android 12? When I was able to get in I removed some apps but still it reset again. It takes me a good 5 minutes to turn on my tv. Spoke to Amazon. Please assist. Step 2: Ensure you are connected to the same Wi-Fi network as your Fire TV Stick. 03:13 PM Help Please 4-5-22. Tried every suggestion. Note; If youre already registered for an STV player account, youll be asked to enter There are a couple of recommended fixes if apps are frequently crashing on your Fire TV. Mine is doing the same thing I dont know what to do either help my kids love the fire stick. Ive already spent HOURS following every single possible re-boot, reset & re-pairing option out there, including chatting with an Amazon CSR last night appeasing him/her by doing everything all over AGAIN and still, it boils down to they recommend buying a new remote (big surprise). Reading, learning, fixing stuff, volunteering to help others, etc. Spend an hour of your time and fix your stick. Then did all of the above nothing worked. I think Ill switch to Roku too. What is wrong. Step 3: Select Restart to confirm the action. They recommended to buy a new one. I like the firestick options much better but it will not load. Hi Rachel, our STV Player+ service is not currently available on Firestick - it is on Mobiles, Tablets, Web, Roku, Now, Samsung TVs, Sky Glass and Apple TV currently. Step 3: If you are using an HDMI cable or extender, try connecting the Fire TV Stick directly to the TV to see if it may be causing the issue. Looking forward to receiving my new ROKU stick in 2 days. Could we take the model code and software version of your TV? Is anyone having an issue with a white box on the screen that say Home, title of movie, app, ect and cannot get rid of it? Some users reported that BBC iPlayer not working is caused by the incorrect system time. 1 Firestick and I get issues daily. To tweak the settings, you can take these steps: If you're on Amazon Fire TV, simply go to Settings > Device Options > Date & Time and make sure Automatic Time Zone is switched on. I will update findings if I am successful in my trials with this. In many cases, restarting the device and WiFi router can help. I previously moved it from one tv on first floor to another tv on second floor. Hope this works for you! Home page takes forever to load and once it does, the apps wont load after you select them. Step 3: Check to make sure that the Fire TV Sticks power source is plugged in properly. So obviously the fire stick as a whole is having major issues. Black screen & white Amazon logo, Monty Gentry How do you do the reboot/factory reset thingy you are talking about if all my screen shows is the word Amazon and the rest is black? The real solution here is to stop watching TV for a while and get back to doing something meaningful like accomplishing stuff in my life! Cookie Info: To find out how to manage cookies, see our cookie policy. Your settings should be accessible after you reset the device. of the page. March 1st and my stick says installing updates. Same here, two echo dots and one fire stick all stopped working same day, Alexa said she couldnt understand me at the moment i tried every suggested fix, and went through all the suggestions again and again spending over 6 hrs appeasing 3 different reps who gave up and said my devices were all faulty, right no way, 15% off price of new ones as mine were out of guarantee period, not a chance, because i know three devices do not all go faulty same day same time, i eventually de registered all the devices only to discover none of them will re register, the echo dots saying i am inputting the wrong wifi password when i am clearly not, the fire tv refusing to register saying there is a problem to connecting to Amazon then the tv screen starts moving left to right repeatedly making it impossible to choose try again or cancel, one month later and hundreds of hours spent trying to get these working (i dont give up easily) tried different router, even connected fire tv through ethernet instead of wifi, re installed app, tried app on phone tried app on laptop, different amazon account all to no avail, these devices are bricked, someone switched them all off or bricked, blocked them same day, something fishy is going on here, one thing for sure i wouldnt buy any Amazon devices ever again, they are not to be trusted, if Amazon are unable to get my devices to work and the reps honestly have not got a clue, otherwise i wouldnt be here writing this, strange thing this, isnt it, maybe Mr Putin is doing it. My Firestick is stuck on the black screen with logo??!!! The last thing you can try if the Fire TV device is still only displaying a blank screen is to make sure the device is connected properly to your TVs HDMI port. It looks like we are all having issues this month. Why??? STV Help and Support. I have 3 and they are tumbling like dominoesand my Rokus are working fine!!!! You can watch the video or follow the instructions below: The STV Player app already installed on your smart TV. 7. This tip can also make a Fire Stick run faster if it feels sluggish. However, any affiliate earnings do not affect how we review services. If nothing on this list works, then the last resort for most issues is to perform a factory reset, which we look at later into this article. This process essentially restores the streaming stick to the way it came in the box. Youll need to get online if you want to enjoy Netflix, Hulu, Amazon Prime Video, or any other streaming service. Last time I used the stick, I allowed it to update and it was just fine during that session. If you like to stream on your phone or tablet, ITVX Premium lets you download shows to watch offline (on these devices and more, like laptop and PC), a feature not available for free users. This Disney Plus deal ends on Monday lock it in while you can, The best TVs of 2023: our favorites from Samsung, LG, Sony, and more, I saw Sonys 2023 TVs, and I think this model might be the best TV of the year. My TV broke so we inserted it to another TV and hasnt worked since. How do I reset my Fire Stick when the settings won't load? 06-07-2021 Duh! changed batteries still the same. No help, but made us both laugh cheers for that . Ugh!! Step 2: Scroll to the bottom of the menu and select Restart. VPN services are provided by loads of different companies around the world and cost between about 4 - 6 per month. We put them up against each other in our Fire TV Stick versus Fire TV Stick 4K Max versus Fire TV Cube roundup to help you decide. Tried new batteries, pressed select and play, etc. Experiencing this on three different tv models and brand new fire sticks on two of them. The Fire TVs remote uses a Bluetooth connection rather than an infrared one like more standard remotes. 12:20 AM If this doesnt do anything, make sure your remotes batteries are fresh since the Bluetooth connection that the Alexa remote uses takes a bit more power than a standard remote would. If any of the instructions given above fail to solve your issue and you have already rebooted your Fire TV Stick by unplugging it and plugging it back in, you can choose to reset your device completely. 05:55 PM Step 7: Hold the Home button on your remote for 40 seconds, then release. However, the downside to this is that the remote can run through batteries faster than some might expect and wont run on batteries that are too low on power. It freezes when playing anything from Hulu. I tried new firesticks & remotes & batteries * Android devices that are older than Android OS 4.2 (Jelly Bean) Is that the problem? Let us know in the comments below, and, as always, thanks for reading. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub. I tried changing batterys and unplugging device and still have the same thing. Did you get it to work? 10:37 AM What to do: Open the STV Player app. Right John! We are aware some users are being directed to the Personal Details page after signing in or clicking on content. It wont even let me look at the networks. We have two more in the household and they work fine! I cant figure out why. Please provide a valid email address to continue. @Maz6 Unfortunately not now compatible with your model but other options for viewing including external devices as explained in the article I posted earlier. Mine arrived yesterday and is stuck Downloading the latest software. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2007-2023 Cloudwards.net - We are a professional review site that receives compensation from the companies whose products we review. They all work fine. Be sure your TV is turned on. Its brand new, the previous one also did the same thing, Amazon offered 15% discount. If your Fire Stick is not connecting to the internet while using a specific app, switch to another app to see if the problem is app-specific. Used it for years and suddenly it cant connect to the network! Search our help centre for help with out web site, Mobile apps or TV apps. in, Older Samsung TV. - last edited Thank you for your time. Step 3: Select an app that's not loading on Fire TV Stick.. Might have to call a number for customer service. Were going to look at the seven most common problems that Firestick users experience. Then I guess that is why mine is not working!! No charge! If you turn your Fire Stick on and it sits on the logo loading screen, wait at least 10 minutes to see if the issue resolves itself. Copyright 1995-2023 All Rights Reserved. I am giving up and just ordered a ROKU stick. Step 4: The same idea goes if you are using an A/V receiver make sure you are on the correct input, or try plugging the Fire TV Stick directly into the television to see if the receiver might be causing the problem. No more black screen! I tried restarting the device and unplugging it from the tv again nothing happened. Thats my issue as well. If youre looking for a blanket answer for how to fix an issue with your Firestick, the best course of action is to restart the device, either in the settings or with the remote as described below. Step 8: Within 60 seconds, the remote should reconnect with your Fire TV Stick. Brad Stephenson is a freelance tech and geek culture writer with 12+ years' experience. Most likely its the otg cable you have plugged into your fire stick that is causing the problem, unplug it and and any external drive and it will reboot the firestick ok, then reconnect your otg cable and external drive. A lot of people seem to suddenly be having this problem, The same thing started happening to me yoday. If your Fire Stick remote isn't working, first check the batteries and try pairing the remote with your Fire Stick again. Using a third-party power adapter might not give the Firestick enough power, or it could have irregular power delivery, either of which could result in apps crashing or the device freezing up. Been rebooting it and trying all the suggested options. I an only get a flashing screen. Step 6: Choose Clear cache and Clear data. Open it. Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions. Step 6: When your Fire TV Stick restarts, youll need to set it up again. There is a list of potential reasons that your Firestick might encounter a problem, ranging from poor WiFi connection to a software issue. Not have Hulu, Netflix, showtime, discovery and two more apps? What Causes Amazon Fire Stick Loading Problems? A Fire Stick having a black screen or not displaying any image is often the result of selecting the wrong HDMI input on the TV. My tv has stopped working completely since I plugged in the new firestick. Robin, do you like your new Roku stick? I need a factory reset asap. Must have been like this forever. If you have a device that supports Chromecast or AirPlay then the mobile apps can use this to cast to bigger TVs. If you're still having issues, try rebooting and resetting the device. It can also help to check for updates for your Firestick in case its an issue with outdated software. Idk what to do. Amazons Fire TV Stick is one way of accomplishing such a task, but it isn't without its problems -- as with any other electronic device. I have a Roku tv in another room and have no problem connecting with it. This will solve many of the most common issues. They could not fix so might as well smash it. Even when I took it out, the tv still doesnt work. mine has gone down tonight for 2nd tv. Error code PLR-1002. This can be found at the bottom of the my Fire TV tab of the settings and will completely reset the Amazon Fire Stick. This is now my 3rd broken firestick in about 6ish years. Now its saying FireTV with three dots at the bottom of the screen. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Go toSettings -Support -Self Diagnosis > Reset Smart Hub. I think Amazon put out some shit OS that screwed so many devices. Additionally, allow a total of 15 seconds for the operation. My fire stick has quit working. Another TV with a fire stick is fine. Hi Craig, I have the same issue as Scott. To factory reset your Fire TV Stick, follow the instructions below: Step 5: If prompted, enter your PIN, then select Reset. What is Amazon doing, outsourcing the problem to China to fix it. Mine has been acting up since it updated on Monday, June 27th. Loaded just fine. We recommend working through this list of checks and fixes in the order outlined below. The channel guides come up. . If your remote is using fresh batteries and the restart command isnt working, then you can restart the device by simply unplugging it and letting it sit for about a minute before plugging it back in. If this still doesnt work, then you might want to try restarting the device by unplugging it, or a factory reset if you can control the Firestick from your phone to get into the settings. Firestick 4K not working since yesterday. It helps if I restart fire stick thru settings, but now Im having to do every e evening. Depending on the problem youre experiencing with your Fire TV Stick, you might need to try different solutions to fix your issue. Upgrade your lifestyleDigital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks. I removed the extra extender cable that came with it and connected directly to the hdmi port it reboot and now everything is working for now!!!! You can reboot your Fire TV Stick by holding the select and play/pause buttons at the same time for about five to 10 seconds. Theres also an impressive list of games on the Amazon Fire TV app store and Amazons Luna game streaming service. * iOS and MacOS devices It doesn't matter if I use the iptv Smarters app, or any iptvs Smarters branded app, when I'm clicking through channels , it just decides to not connect to a stream any more. Mine doing same thingblack screen with white amazon logo. I just bought a brand new one and tried setting it up on 2/25. Get the Latest Tech News Delivered Every Day. Im worried that my TV is not compatible. Step 1: Long-press on the FireStick home button and go to Settings. Its stuck on the updating screen and I factory reset it twice. Bought a new one and same thing. 2nd generation, says check connections, but other firesticks operate fine will not allow me to get to settings . Restart your Fire Stick: Press Select and Play on the remote for 10 seconds to quickly restart your Fire Stick. Yes, if you are still Put my tv remote back where its suppose to be to watch tv hoping keeping it unplugged over night would fix it. I also just put fresh batteries in the remote, just in case. Be sure you're close enough to the TV and there are no obstructions. All rights reserved. Keeps scrolling rapidly by itself. Did u get it to work? Do they work after the factory reset or does the issue continues? postcode and select your marketing preference. Thanks! I have the same issue. I dont care if some people think Im a conspiracy theorist but seriously, there are SO MANY PEOPLE right now and all this month that are suddenly having the SAME PROBLEM with their remotes!! Even tried deleting apps and clearing cashes. Im in UK. Amazon recommends that you try to make sure youre using the included connection cables first before trying any third-party cables. Step 2: Ensure you are connected to the same Wi-Fi network as your Fire TV Stick. Digital Trends Media Group may earn a commission when you buy through links on our sites. Ideally, it would be best to connect the Fire Stick directly to the wall. If your Fire Stick isnt loading content or apps as it should, try quickly clearing the streaming sticks cache. Problem solved. Still nothing. You'll be presented with a web address and unique 5-digit code on your TV screen. It will work with Cochlear Nucleus 8, Nucleus 7, Nucleus Kanso 2, and Baha 6 Max sound processors. Mine worked fine until the first of the year. Step 1: Navigate to the Fire TV Stick Settings menu and select 'My Fire TV' option. The best soundbars 2023: which should you buy? Now wont initialize no matter what is done. Thoughts? Step 2: If the issue continues, be sure the power source you are using is strong enough to power the Fire TV, and give the device 25 minutes to get itself unstuck from the logo screen. That was over 2 hrs ago. I have tried resetting, rebooting, etc. Step 7: If clearing the app cache and data does not solve your issue, attempt to reinstall the app. Yes Problem is then I have to disconnect everything else. So if youre having trouble with your Firestick remote, the first step to take is try new batteries. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Follow the instructions to sync video and audio output. Reset the WiFi. I hope Amazon comes up with an answer soon. Lets look at some solutions to common problems so that you can quickly get your Fire TV Stick back in working order. I answered my question the fire stick does not work. Click on the 'Join STV/Sign in' button. If nothing else works, a factory reset will completely wipe the device but fixes many issues. I am fed up. Find out about all things STV Player - including our iOS and Android Apps, Web site, Set top boxes and Smart TVs. If a specific app is having trouble connecting to the internet or loading content, uninstall it, restart the Fire Stick, and reinstall it. Copyright 1995-2023 All Rights Reserved. It really is a great product. New 4k fire stick and it keeps going to the restart screen. Once you plug it back in, you should see the Fire TV logo as the device boots back up. Same problems with mineit was working just fine three days ago, then I went to turn it on in the afternoon and nothing. During this process, I have found that the update never updated and was halted at the 50% mark on the bar. Much like the previous issue, one of the best things to do when faced with a Fire TV device that wont respond is to restart the device by holding the select and play/pause buttons at the same time for a few seconds. in. Mine worked beautiful until today. Having issues using iptv Smarters app on firestick 4K. 11-01-2022 Nothing happened so I am advised to press the HOME button for 10 seconds (holding it near the Firestick). Fire Stick works when connected directly to one TV but when connected through HDMI hub to be available to other TVs have good video but NO SOUND. Ive changed batteries, tried the select/ play button. My Fire stick has no sound after I switch from a TV app station to local antenna though the Amazon Recast. ad-blocking logo with the letters ABP in either your address bar of your web browser or at the foot Ive got a blue screen with no signal despite the correct HDMI input. postcode and select your marketing preferenceand then click join STV. Everyone should do thisworth a shot and it did not take that long. 09-01-2021 You can also use your smartphone as a remote control for Fire Stick. Same problem, very frustrating, mine is brand new and the second one Ive got!! The Firestick runs off of a USB power supply, so its possible to plug it into a phone charger or even a USB port on your TV, but this is not recommended. We think you're going to love the frankly ridiculous Hisense 120-inch L9 Series TriChroma Laser TV for $5,200 instead of $6,000 at Best Buy. 07:16 AM It wont restart holding select key and pause button, i changed batteries (although its a new remote), I unplugged, it wont stay on long enough to allow me to reset it. Doesnt load, kicks me out of being registered, and Im getting tired of it. I out new batteries in the remote but it seems pressing the remote buttons brings about a completely different result than intended. Online Storage or Online Backup: What's The Difference? * Windows devices that do not support Wireless Display (WiDi) STV Help and Support. have noticed that problems have started on over the last 2 days. Its located on Amazon software kindle and fire TV for free. 13-01-2021 Otherwise, if all else fails, the factory reset will often clear up any issues at the cost of wiping anything stored on the device. Cookie Info: To find out how to manage cookies, see our cookie policy. Your Account 4. None of the issues anymore version 14 solved all issues for me, Amazon sucks, they are making sure our fire stick dont work I think we should stop dealing with amazon all together with everything else, My screen is completely black. Tried re-updating, and it says its up-to-date. does not work if a change in weather example snow or cold, If the fire stick does not work in Canada with our winters, then please do not sell it here. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. This, too is a new development. First, if this is not a normal issue, you can restart both your Fire TV device and WiFi router. If your TV shows a no signal error message, try selecting another HDMI source via the TV remotes Input or Source button. Mine same thing. Wait 10 minutes. Plug the Fire Stick into an open HDMI port on your TV, and then set your TV to the correct input. Help. Now on my second new Firestick, having returned the first one due to issues. Very disappointed!!! 03:09 PM Piece of crap, This has just happened to me, I woke up from a nap to find it doing this, My fire stick just so shows fire TV all day and all night cant get it to boot up. 08:07 PM It started with buffering and now it says network disconnected. Why does my Fire Stick turn on and off by itself? Usually, the easiest way to do this is to unplug the router, let it sit for about a minute, and then plug it back in and wait for it to go through its boot-up process. No reset on the stick that I can see! I have contacted Amazon and they say wait a few hours. If the Firestick doesnt see your WiFi at all, then try to move the router and the Firestick closer together and remove any object, especially anything metal, between them if possible. My device isn't supported, what can I do? Unplugged the firestick, from the power and the TV for several minutes nothing has made a difference.. Have you found a solution? Step 1: Press and hold the Left +Menu +Back buttons for 10 seconds. Holding the select and play/pause buttons down at the same time for about five to 10 seconds will make the Firestick reboot.