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Please, receive our warmest regards from The Excellence Collection. An extensive gym with a great range of equipment. We had the very best time at this resort. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. Other than requiring masks the Cancun airport was operating like it always has. We had the test after lunch and had results before dinner delivered in an email. I'm going 12/26/08-01/01/2009. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. The Margaritas were definitely the highlight of this restaurant. Cancun is a safe town to visit - locals are friendly and crime . We look forward to welcoming you back in a heartbeat. Juarez, Km 324 - 342, Mza. The commute from the resort to the airport also took over an hour due to traffic. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. Usually there are more floats out of the water than in the water. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) Prepare by getting your name on the books and grabbing a drink, or two. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. Federal 307 Chet-Pto. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! This is the main buffet at the resort and is most likely the restaurant that you will frequent the most. Own or manage this property? They are large beautiful rooms with great amenities. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. Brands such as Grey Goose, Johnny Walker Black are available. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. Taxis in hotel zone are safe Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. 18+. Package deal Contact accommodation for availability. It might be a good idea to research some of . Always an amazing time - friendly and helpful staff, great location and food. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. This island was the first landing spot of Christopher Columbus in 1492. So worth the upgrades. The real differentiator is the staff. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The service, the food, and the activities/room were all more than we could have ever hoped for. Claim your listing for free to respond to reviews, update your profile and much more. While this is a nice reprieve, the numbers remain concerning. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. Federal 307 Chet-Pto. The Dominican Republic shares the island known as the Hispaniola with Haiti. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! The beach area at the Excellence Riviera Cancun is really impressive, its a sprawling beach and there will be no issues getting a sun lounger here. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. This category only includes cookies that ensures basic functionalities and security features of the website. Plus, makeup and hairstyling for the bride. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. Toggle The Excellence Collection. We look forward to welcoming you back soon to your home away from home. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. We would suggest booking before you go. The sand was piercingly white and the ocean had turquoise colors to it. We really cant fault the resort for its cleanliness. Yes, parking is available for guest and it is complimentary. The location of this restaurant is really lovely. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. They even take the time for issues like crunchy bacon vs chewy if you have a preference. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Please, receive our warmest regards from The Excellence Collection. So impressed by everything about it! We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. If seafood is your thing then this is the restaurant for you. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. Repeat already booked! Many people bring their own insulated drinks with built in straws. Thank you Javier! See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. I. Excellence Riviera Cancun - Adults Only All Inclusive Beachfront property in Puerto Morelos with spa and beach bar 9.4/10 Exceptional 1,069 verified Hotels.com guest reviews See all 1,069 reviews Property highlights Free breakfast Free parking Pool Free WiFi Gym Air conditioning $605 Price available on 3/13/2023 Carr. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. They were waiting with a very comfortable luxury SUV for us outside the airport. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. A. Customer service can not be matched or outdone. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. Spanish Hotel Firms Will Build Jamaica Worker Housing. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. Every day, fresh fruit in our room, small snacks at night. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! Is it safe to get a taxi from Cancun airport? Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. I would highly recommend this resort to anyone! Honestly, this is something I dont really like about the Excellence resorts there is too much choice. You also have the option to opt-out of these cookies. The service, the food, and the atmosphere around the resort were top quality. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. There are really only a handful of features that we see real benefit in. Please, receive our warmest regards from The Excellence Collection. They do advise that you ring before your trip to check availability. It has been a pleasure having you with us and we look forward to seeing you back soon. Because the ocean was not appealing, the pool areas were packed. Only two of the pools are heated and these are only heated in the Winter. So what keeps us coming back? Always one of our favorite restaurants when we visit Excellence resorts. Dreams resorts All your questions answered! Please, receive our warmest regards from The Excellence Collection. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Located in the Riviera Maya region of Cancun. When we stayed there in the rooms there were 4 bottles of spirits. The resort was apparently full, but it really didn't feel like it. With the Excellence club, you definitely do get a little more privacy. The swim up suites are perfect. There are several large groups of single men in their early 20s and it very much gives a frat/college party vibe to the resort. If you go to dinner earlier, the wait will be short or nonexistent. Please, receive our warmest regards from The Excellence Collection. Most of all, Gonzalo was MUY excelente! Stocked Mini-bar with all of the goodies you could ever need. The building could use some maintenance. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. You can also put your name in to return later and get a drink or enjoy the live entertainment. We tend to have pretty high standards and they were all exceeded. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. We were a little nervous going due to the Covid situation but once we got there we felt safe and were able to relax. We talk about changes to the resort, our experience. The food was where the disappointment came. If youre into premium spirits and liquors and plan on drinking a lot of these then the Excellence club might be worth it. The test was fast and easy (its the stick in nose test). Airport - Arrival was quick and easy. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. This is how each of our Cancun and Riviera Maya resorts did in 2022. Just remember to speak a little louder and clearer than usual and that overcomes the issue. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. It was handled beautifully with no issues at all. The focus is on keeping you safe. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. COVID Safety: We are vaccinated, so felt safe traveling. The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. Because the staff are so inviting, the crowd that comes here were just as friendly. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. We also use third-party cookies that help us analyze and understand how you use this website. Too many photo ops to mention!The meh.Food. The staff here were very good and the service was seamless, but the food definitely was a letdown. We really liked the Italian offering here. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. They taught us some Spanish phrases and talked about Bollywood! Our 4th getaway to the Excellence Riviera Cancun. Cancun. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. Visit hotel website. There is so much to do at this resort. The staff is friendly and fast. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. The level of service and attention to detail was unparalleled. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. They made our stay so much more special. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos: $605 Room Prices & Reviews | Travelocity Groups & meetings Mobile See all hotels Puerto Morelos 1 Room Book online or call 1-855-214-3079 Travelocity.com Hotels Mexico Quintana Roo Puerto Morelos Hotels More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. However, the food is below average. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. No sign of any Mexican Food like you would expect to be available? I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. If everybody just left them in the water when not in use, there would be more than enough available. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. We worked out our new flights and needed to change our airport transfer. Six meandering pools wind through their grounds. Prices are the average nightly price provided by our partners and may not include all taxes and fees. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. The club lounge is basically a private bar/restaurant area that is open all throughout the day. However, guests are not required to wear a mask anywhere, but there is space available everywhere. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The other pools were pretty much the same temperature as the air around us. Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. Spa is really good as well. Again this course is on the premium side and can cost up to $300 for around. It is a very positive change when you see how much trash ends up in the ocean. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Taxes and fees that are shown are estimates only. Please be aware there is an extra cost for this service. We were very keen to do this, but could never get a spot on the tour. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. 0:00 / 16:36 Intro Excellence Riviera Cancun Review | Cancun's BEST All-Inclusive Resort The Map Pinners 2.85K subscribers Subscribe 284 Share 32K views 11 months ago CANCN We're finally. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. In addition, the food area is an important aspect we consider and thats why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal at some restaurants. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations, this is why our Chefs and bartenders have created a varied assortment of options to please every type of palate. Entertainment team was excelente! Its authentic Mexico and well worth a visit. He interacted with every person in ever activity we did and made sure we were well taken care of. We actually never ran out of anything. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. The driver was friendly and spoke good English. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. Come together, come alone, regardless you will have an amazing time. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. The atmosphere in Las Olas was also buzzing, which always adds to the experience. Pools: The pools are gorgeous and relaxing, but get our first complaint. We hope to come back in the next few years! The staff was absolutely incredible. There are only four bikes available to guests, so you need to show up super early to get a spot. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. Also, the tequila options are a joke. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Its the perfect spot for a romantic dinner. Alejandro at the bar with the pizza oven is great too. The pork was so succulent and delicious. Share. Juan at the martini bar is the best bartender. They are friendly and helpful at all times. Overall the room was nice if not a little bit dated. Amazing resort, unparalleled service, and some tips before you head out. We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, however, it has taken us by surprise how much we have had this year. Nonetheless, there are tons of pools and space to get sun and swim! Specifically, these folks went above and beyond the already high standard of service: Memo, Brenda and Angelo on the entertainment team, Emilio, Edin, Miguel, and Hugo from the pool and beach staff, Daniel with room service, Jose and Alejandro from Oregano, Edwin from the Lobster House, and Enrique from The Grill each went above and beyond. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. A big change, they no longer provide straws. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. We really appreciate your detailed feedback. I'm looking for some suggestions of places to play, and the. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. Yes, Wi-Fi is included and is available throughout the resort. The pools are kept very clean, we noticed the staff doing tests on the water every night. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. Are there opportunities to exercise at Excellence Riviera Cancun? Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. Staff & Service: This is why Excellence is always worth it over other resorts. Review tags are currently only available for English language reviews. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. It was hard to stay in vacation mode when my phone was always with me. I read hundreds of reviews on Google before selecting this hotel. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. Arrl nem is beszlve, hogy az ti cl jnius . For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. When we stayed there was tequila, rum, vodka and a bottle of red wine. These are just some of the people that make the ERC so special for. My Wife and I spent a week for our honeymoon. Thousands of family travelers come here for their sun-soaked holiday each year. I had great fun with Gustavo, Paula and Brenda - the entertainers. The facilities available at the Excellence are really at an elevated level. The food was up there with some of the most authentic Indian eats we have had outside of India. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. Although it was a little murky in parts. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. The standard and variety of food on offer was really top quality. COVID Safety: We are vaccinated, so felt safe traveling. Overview. The Excellence resorts are known for their impeccable service and the Riviera Cancun location is no different. Cancun. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. Pool rules say you cannot take them out of the water, but everybody does. Gonzalo and Julio were awesome! The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. While these areas wont be completely private there are definitely a lot fewer people in these areas. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. It has been a pleasure hosting you and we look forward to seeing you back soon. This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. Package deal Contact accommodation for availability. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles).