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To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. They are printed with duplicate. / What happens when an event is canceled. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub is a marketplace where fans buy from and sell tickets to one another. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Did you find it helpful? If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. New Yorkers, however, are in luck. Covid 31 Refunds 41 StubHub 211. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Your refund will be processed to the payment method used at the original time of purchase. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. No. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. What do you mean Dming the moderators? Having difficulty navigating this. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. You already know that. Depending on where you live and how you got the tickets, you may be due a cash refund. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Have an idea for StubHub? Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Very dissatisfied customer. An email might never be responded to, and the same goes for phone calls. on 2/28 at 3:05PM For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Find the sale. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Interactive chat For obvious reasons, this isnt usually a satisfying compensation. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. I would like cash refund too. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. This material may not be published, broadcast, rewritten, or redistributed. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Postponed events may not be eligible for refunds. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Congratulations on your sale. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Learn more about how we make money. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. We will process the refund to your original payment method within 5 days. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Guaynabo, PR 00968. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. on 2/28 at 12:51PM Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e It is possible to request a refund on a purchased StubHub ticket manually. Your online site is a disaster, It does not work to apply a credit. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Perhaps Its Time to Switch to Something Other Than StubHub. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Sign in, or if youre new to StubHub, sign up for free. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. "The return of live events, the input of customers, partners, and regulators, and the . What a horrible service! DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Who do I contact? For customer support people can visit their help topics to search for answers to questions or browse popular topics. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. and take advantage of this neat service whenever you need it. DoNotPay doesnt care about that. Had a concert canceled because of COVID-19? how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Check out the table below to see the best alternatives to StubHub. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Many companies featured on Money advertise with us. The April 25th show was canceled due to COVID-19. Please note that, for canceled events, no . If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. How do I complain to StubHub? StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Is SeatGeek legit? Copyright 2007 - 2023, ContactHelp.com. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. What Happens If I DonT Pay National Insurance Contributions? Hurry up and access DoNotPay from any web browser to check out everything we offer. If you purchased on a registered account, your credit is available within your StubHub Wallet. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Indiana: "approximately 6,800 consumers" affected. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. How can I email stubhub to refund tickets for a cencelled event. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. where can I go to use activate the voucher so I dont lose that as well. From everything weve seen, the StubHub customer support is quite thin, to say the least. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Click here to explore your options! Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Make sure your email address is spelled correctly. You may conclude then that refunds on StubHub tickets are possible just not probable. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Please take the tickets directly to the box office for a refund. Click your state to see if you qualify! This number works. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. The company prides itself on being a Fan-to-Fan service. We cant contact them and ask them to lower their prices. These are often free tickets the seller can relist. Get useful tips, expert advice and cute animals in your inbox every week. There Application crashes. We'll email you when an event is canceled. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Hawaii StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Personal Loans can provide financial relief during an emergency. please contact StubHub US Customer Service at 1.866. The old bait and switch! 6:00 AM - 7:00 PM PT weekends. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. The seller would net $85.. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. In other words, when it can be too late to get a refund. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Danielle is the author of this solution article. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. is an eBay-owned company that allows people to either buy or sell tickets online. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale All you need to do is follow these short steps below: Voil! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. 1:00. South Carolina, Great so in the future dont use stub hub because you cant get your money back. I was a no show due to a soft water flooding of o Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. This number worked fantastically, and I got all I needed accomplished! The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events.