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Is there a discount for persons with disabilities? Official ID of the visitor on the reservation (original). Minimum age allowed is 5 years old. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We wanted to know the best place to watch Mexico play in the World Cup, etc. Casa de la Paz The greatest books ever written are in our library. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. Can I participate in an activity more than once? In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. Display as a link instead, . Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Refund will not be granted under any circumstances in this case. Copyright Experiencias Xcaret Hotel S.A.P.I. BBQ buffet with delicious ribs (vegetarian options available). No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Doubletree by Hilton Nashua : 2 Somerset Pkwy. Valet parking, a 24-hour business center, and a coffee shop are also offered. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. The use of the Photo . Customer Service. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. On a PC right-click on the file and select the option to extract. Traveling on business? Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Yes the resort is beautiful and access to the parks is great. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Just a weird housekeeping issue I guess we had. DoubleTree by Hilton Hotel Boston - Bedford Glen. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? You can download as many times as you need to while the code is valid. Free WiFi in public areas, a library, and express check-in are available at this hotel. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. I live and work in Quintana Roo and I dont have IFE. Subject to availability. No one was watching him, and yet, he smiled the whole time. How do I open the ZIP file when I download multiple photographs? Youll bring back home a terrific souvenir of your visit. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. We use own and third-party cookies to improve your experience on our website. If you buy multiple parks, the pictures taken at the hotel are included for free. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Every morning, around six, I saw the same young man, about 20 years old, report to Work. Saturdat to Sunday from 9:00 to 15:00 Hours. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. What happens if I forgot my download code? Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. You can take it as many times. This luxury hotel features a casino, a full-service spa, and a nightclub. If you hired a tour and already have a wheelchair, please call our contact numbers and give us notice of your visit to provide the best care for you. Fully refundable Reserve now, pay when you stay. Each photo downloaded is a JPG file, and the videos are MP4. 1.- Enter your download code. All rights reserved. Restrictions apply. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. Sol (PEN): Visa, Mastercard, Diners and JCB. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Is it possible to participate in these activities if I have heart problems? In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. 2.- A list of the albums that are included in your package will be displayed. Prices and availability subject to change. How many times can I download my photos with my download code? Are the downloaded files of high quality? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Your link has been automatically embedded. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. Solidaridad, Quintana Roo, Mxico. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. It was prompt and comfortable. Express check-out, a computer station, and dry cleaning are also on offer. Yes. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Does the ticket include snorkel gear or should I bring my own? Check the schedules and open hours of our attractions and shows. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. (01152) 55 4163 7327 Privacy Terms. How many times can I download my photos with my download code? per night. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. 50 Park Plaza at Arlington Street, Boston, MA, 02116. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. By continuing to browse the site, you agree to the use of cookies. How do you remove the watermark from the photos? There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Due to the nature of the product we offer, you always have the possibility to view the photos. 800 006 FOTO (3686) Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. However, we would appreciate if you could inform us about the exact date you will visit the park. Does admission to Xplor Fuego include transportation? Prices vary according to season. *Original Review Below*!!!!!! Yes. . you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. It is important to bear in mind that most of our activities need constant physical efforts. Those guys were amazing. The download code is valid for 30 calendar days from the date of purchase. The Rafts circuit is 342 yards long. This hotel features a rooftop terrace and a bar/lounge. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. Please verify the policy to change the date of visit or cancellations. Remember you can purchase water shoes at our shops in Xplor. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance. 282. Not the end of the world, but it would have been nice. Can I pay with credit card or debit card of a person not included in the visit? Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. What types of files are the photos that are downloaded?

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. What can I do? A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. DoubleTree by Hilton Hotel Boston Bayside - Boston. Enjoy truly special moments of fun and relaxation with the . My package also expires in a few days. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). Mercado never disappointed and became a staple for breakfast. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. 800 006 FOTO (3686) Xenses Admission; Tour Tulum-Xenses; Save more. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. The food is really good. The staff treats you like royalty. 2.- A list of the albums that are included in your package will be displayed. *MSI only with participating cards (banks) issued in Mexico. Rafts through a river circuit paddling with special hand paddles. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Within Mexico. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. 800 006 FOTO (3686) The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Thank you for contacting the Photo Department at Experience Xcaret. 282. Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. Paid for in US $ we received the hotel photos only. I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. When I visited the Park I couldn't purchase my photos, can I still buy them? Yes. Their eco-integrating design and premium amenities make them unique. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. No problem! A seven Zip-line circuit which includes the tallest in the Riviera Maya. How do you remove the watermark from the photos? Yes, as long as they are in good physical shape. All our current promotions are here, click now. Changes are not permitted on the day of your visit. But we purchased the photo package 2 parks & the hotel. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. I have sent multiple difference emails requesting assistance with no response. Our agents will help you with the pickup information or any other doubt you may have.