Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Speakers. Save. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Everything is well documented. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. Hello all, new to the forum and a first time RV owner. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. Posted January 8, 2016. Step inside and find a 68" jackknife sofa to the right of the entry door. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. or call the glass man in town? WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Front radio not working. How can **** choose to refuse to fix this chronic and widespread issue? Also if your GFI isnt easy to locate, you may have one on the inverter itself. Exterior 32" TV. We can't thank all the employees of General RV enough for making this experience so unforgettable. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. is not responsible for any misprints, typos, or errors found in our website pages. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. I think that is the Thor way. The elements cause the roof to expand and retract. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. The claim is currently under review, you should hear back from your rep by the end of this week. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I got a jump and the car battery is working fine now, but the house batteries are still dead. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Your Thor rep will be reaching out to you to gather more information on the concern. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. Manufacturer-provided pictures, specifications and features may be used as needed. If Tristen needs additional documentation, I will also be happy to send it. It has generator in it but does not work. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". Have driven unit less then 250 miles since purchase. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Awning attempts to extend while driving. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. Your actual payments may vary. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. Posts: 2,166 THOR #11781. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. Our 2019 ************ Motor Coach seats have started to completely disintegrate. . All of this back and forth is not fair to us, the consumer. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. There's a reason why so many choose Thor Motor Coach. We have endured a long and arduous journey. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. I admit, we were naive in thinking that the labor charges could be so little for such a job. After all the warranty work, we had to winterize the coach for the 2019 season. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. **** did send the new flooring to CW. ****************** was thankful that someone from Thor Motor Coach reached out. Contact Sales. 2019. Thor is saying to just patch it. Does not include Hitch work or accessories. They need to honor their warranty now! After reviewing the Pre-Authorization, our stance on the roof concern remains the same. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. 1. Not a fuse, not a wire. The slide ran very slow, it always seems too. Number Of Discs. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. Stock photos may not represent actual unit in stock. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. We have taken the coach all over ***** and **** trying to get the issues resolved. Not just one but every single seat in . Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. We are not responsible for any such errors and reserve the right to correct them at any time. Save your favorite RVs as you browse. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Then click on the manual name to download. You probably have to pull the radio out to find it. ** September 10th we took the ** out. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We have spent more than three years trying to get these issues resolved. Which we received no assistance. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. *All RV prices exclude tax, title, registration and fees, including documentary service fees. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. The only two fuse I found for radio was one in the Ford block marked radio, which was good. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Fill out this offer form and we'll get back with you as soon as possible. {priceLabel}: Posts: 7. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture.