. 2. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing:
Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Customer Guides and other written materials are available in alternative formats. This category is not required once a transit system is 100% accessible. Administering medication is the customers responsibility. Rail stations have both elevators and escalators. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Vehicle number and operators name, if applicable
Same-Day cancellations must be made at least two (2) hours before the scheduled ready time.
To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Exact addresses of both the origin and destination. Solicitation or selling goods or services without the express permission is prohibited.
We don't offer Reduced Fare versions of any of our pass programs. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. The goal: make life simpler for all our employees. The fax number for Mobility Eligibility is 404-848-6900. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. 404-848-5000 . MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Customer Name (first and last) or Customer Identification Number. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Mobility Operators do not provide services that exceed door-to-door assistance. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). MARTA Transit;
Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. The position pays very well also. Customers with schedules that require frequent changes are not eligible for subscription service. Atlanta, GA 30324 Atlanta, GA 30303. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). University Program. . https://pass.itsmarta.com/Account/Login. Five Points Lost and Found Office is temporarily closed.
Small strollers or carts must be securely held and not block aisles or passageways. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. You can also load stored value (cash) at the cost of $1 per trip. MARTA attained the Silver level of recognition for its sustainability efforts. MARTA Police (Emergency) 404-848-4911. However, customers should contact the local transit authority to confirm scheduling rules and regulations. You willstill have the optionof goingintovoicemail. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Mobility Fares. Alternative format requests may also be made during the application process. 404-848-5826. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Wheelchairs are defined as three or more wheeled devices. Individuals who believe they are eligible must complete Part A of the eligibility application. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. A MARTA Mobility Service Agent will explain the service and/or mail an application. EXAMPLE: Customer prioritizes the Pick-Up Time. The operator will not carry packages through the door. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Standard fare is $4. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Click hereto learn about MARTA's Travel Training Program. Regular Breeze Cards are not accepted for Mobility certified customers. Weekday: 4:45 AM - 1 AM; . The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. Get to Know MARTA. I think that things are what you make it. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. If known, nearest cross streets and easily identified pick-up points. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. *Unlimited rides for consecutive days beginning first day of use. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Please indicate if no return trip is necessary. Claim your pass with the appropriate voucher links above. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays Requests to suspend subscription service until further notice will not be accepted. 404-848-5000 . Customer with visual impairment and service animal assisted by a MARTA Mobility Operator
Should an application be denied, the applicant has the right to appeal. The fax number for Mobility Eligibility is 404-848-6900. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. MARTA Police (Non-Emergency) 404-848-4900. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. that the online Mobility application is currently unavailable. 404-848-5826. If you were issued a permanent card, your eligibility expires three years from the date of issue. 4. MARTA Police (Emergency) 404-848-4911. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. MARTA is smarta! 2424 Piedmont Road, NE
MARTA Police (Non-Emergency) 404-848-4900. Riders' Advisory Council; MARTA HOPE Program; . Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. 404-848-5000 . To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Inconvenience in using the fixed route system is not a basis for eligibility. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. We apologize
MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats.