Trouble connecting? Im glad you got a fix, but thats a completely different issue that results in the same symptom. Make sure it is fully pushed in - you'll hear a click. BT have advised me this a fix should be out this week. All rights reserved. The router is now displaying hidden ssid. 1 user liked/thanked this post: Click a dropdown for your model of Hub. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Simply connect a 3rd party router to any LAN port on the hub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. The setting is on a page hidden on the home version. Connect the cable to the hubs power port, plug it into the wall and switch it on. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. After trying to set bridge mode and saving (the save appears to hang) I eventually. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. 8:32 AM Check that you're connected to your Hub's network. Steps taken from a post on the BT Community. It can also be used as a VOIP phone through BT Broadband Talk. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. No idea how 2.4GHz can be too slow for any video streaming. Bridge mode does appear to exist on the Smart Hub. I have disabled the bt fon and bt wifi to reduce my home network clutter. 01-10-2020 Select the Link Configuration sub-tab. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Smart Setup is BT's online set-up wizard. This will open the Hub manager. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. If you want to exit, you'll need to do this on the login step of Smart Setup. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. Ill ask my man at BT. Need support for other hubs and routers? Still having trouble with this. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. I've been following this thread ever since I had issues. However, abnormal sac size occurs in approximately 17% of pregnancies. This will take to a status screen. No problem. Solved! "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. Having a yolk sac that is too large or too small has been associated with pregnancy loss. What is the difference between WiFi 6E and WiFi 6? Weve been experiencing the same frustration with this issue. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Sonos tried to do a workaround but lasted an hour or so. We hope you'll join the conversation by posting to an open topic or starting a new one. Guide to 4G Assure. Look for the tab on the back of your hub. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. The default IP address is 192.168.1.254 but you can change that here. Save the file. Switched it off on iPhone, instantly worked for the app. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Guide to the BT Business Smart Hub 2. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. Connect your devices Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. I just tried it with an old, Not sure if it was still broadcasting the SSID. Navigate Advanced Settings > Log in > Broadband > Internet. The handler switched off 5ghz frequency remotely. BT is offering firmware updates to those affected. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. (Not Business variant). If you have changed it and now forgotten it, you can use the. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. Announcements, Guides & Community Updates. Click OK. Make sure you've completed every step of Smart Setup. No problem. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. BT Smart Scan technology It should appear as soon as you connect to the Hub and open a browser. When the lights have stayed solid blue for two minutes, your hub is ready to go. Copyright Expert Reviews Holdings Ltd 2023. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. 9:48 PM. Do I need a WiFi 6E router to use WiFi 6E products? Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Not sure which hub or router you're using? - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. 30-09-2020 This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. It only fires up when you open a browser. Thanks. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub.