My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. I asked that they contact me and one customer service representative never even filed the complaint. I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. 3, Report #1504161 . but they want to play that silly "security reasons " game. I let her know I have health issues so can't wear one. The rudeness of store associate and unwillingness to help. i contacted customer service but they refuse to do anything since the advantage card is in my son in law's name. I noticed while ringing up the price, was 7.49 not the sale price of 5.99the male attendant came over i told him the problem and he ran off no explanationin the meantime several minutes later another male attendant asked if he could help? And their Apple Seiter tops are always smashed in. Claim it and get a lot of features. I would highly recommend shopping here. That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . It's absolutely disgusting how you're employees treat their customers, an absolute disgrace, unethical! It was on a Tuesday. Giant Eagle refused and told me to contact Columbia. My parents come here to get produce, and they got me into the habit, too. Branch address 2840 Washington Rd, Canonsburg, PA, 15317, US. Phone number +1 412 914 0830. So I have called repeatedly and was told the discount would be added, but it never has been. Don't catch until I get home. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. Giant Eagle reviews & complaints. BBB is here to help. Giant Eagle Customer Care Author: Pittsburgh, Pennsylvania. This is the Lancaster Ohio store. I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. I took the paper back to Giant Eagle the next day and they told me that it was an edible image on the cake. 261 7008. I waited the 3 days, went back to the store to pick it up and was told it still did not arrive. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. An item had part of the label ripped off of it which had the bar code on it. When we cut into the cake that evening and served several pieces, people where complaining that they where eating a piece of what looked to be paper. My mother and her friend reached out to Lyft first, but due to the fact it was purchased through Giant Eagle they referred her back to the store. Giant Eagle reviews & complaints. I was mentioning to the woman that was waiting on me of the experience and this Morgan came out of nowhere and was very direct and very nasty and said yes, and pointed to the employees in the pharmacy and was going on like this is all we have etc. Went to service desk Gm came right out listed to me briefly and started walking away and yelling fir the employee to comeover..my voice was loud and iasked him not to walk away was done yet i made these pointsnever enough cashires or lanes openthey make you wait for ever to pay, if im bagging and cashiering which im NOT COMPENSARED FOR ITS BEYOND BELIEF WHEN AN ATTENDANT IS RUDE AND WALKS AWAY WITHOUT FIXING THE PROBLEMAND YOUR PAYING PREMIUM PRICES THROUGH OUT THE STORE! I will NEVER walk in a Giant Eagle again! I even told her i had to get out of my vehicle with a new diagnosed spine issue, of which i was there trying to get my first prescription, and had to wave the 6 cars behind me that the drive thru was closed. Disability and food assistance, so every penny counts. A fax was sent according to the technician, the prescription was again not filled - they said there was no response. Giant Eagle Company. 1. Please get rid of this person. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She said too bad, you need to wear a mask or we can't check you out. Like im bothe ring you! Giant Eagle service worst ever since Covid 19 started. I guess Heinen's will be my home store. Desired outcome: If I got a dollar for every entitled customer I had to shop for I'd probably be as rich as Jeff Bezos. I look forward to my perks and using them when I can get a full tank of gaswhich I have been doing for years. He wrote a report but did not have anything to give me as a receipt, but he said someone would call me. nav-opener. When someone calmly goes to customer service to clarify a display sign promoting buying three cokes and getting two free and is rudely informed she's wrong in spite of the signage and then is told, "I'm done with you!," in front of other employees and customers, you cant get any lower. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. 5 Our Avon Lake Giant Eagle on Lear Road , Avon Lake, Ohio , is the Best Brian , The produce manager is simply the BEST Goes over and beyond to help me the customer The Manager is always there if you need him , listens and addresses all our concern I use My friendly Giant Eagle Pharmacy for all my prescription needs . I think that's obvious, Dec 7 2022 Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. No need to bother with long lines or product availability. Hello, Unfortunately COLUMBIA SPORTSWEAR has denied the refund. None I'm never coming back. This will surely increase the credibility of your complaint. This pharmacist at Giant Eagle on S Hamilton Rd in Groveport, Ohio is rude, arrogant and looks like a bumb with this disgusting looking so called beard, if thats what you call it. Retail Store Locations; Restaurant Hours; Department Stores; Government Sales and Auctions; . User; Business User; . The employees name is Elijah B at store #69 Frankstown road 9001 Pittsburgh PA 15235. 8-2-22 My family member luckily get only one 15 minus brake a day! Need a loyalty card to self check out your customer service is not customer friendly. 228 in Cranberry Township PA (the one by Target not out toward Mars). Tip for consumers:Please be nice to the people that serve you. Category Food & Beverages. The program was launched at 34 locations in 2021. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. Too bad. I just came back to Giant pharmacy after being with CVS. One gift card was able to be redeemed on fuel, the other two continuously were said to have a zero balance even though they had never been used. They tried to tell me that wearing a mask is the law now, they are sorely mistaken. Regarding using your PERKS for a free tank of GAS, - giant eagle chicken salad & giant eagle salsa, Worms in a head of letters and black dirt throughout the greens. Submit Call Comment; Contact; Support; Blog; Press; Carriers ; Sign Up / Login; Search Results for Giant Eagle Pharmacy. My prescription was not refilled. I sat yesterday for almost an hour listening to their music and right at this moment I am still on the phone once again listening to music for a half hour and still waiting. Terrible Terrible Terrible. We pulled up behind a car and waited 20 minutes! I noticed I had an item that had to be removed from my bill. Another rep told me it's a health insurance issue that they can't do anything about. Even giant eagle employee get all the brake getgo employee do not have people to cover all the brakes from other stores. I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. I have already stopped shopping here except for a quick stop because the prices are so high but i guess the money i spent in overpricing i can spend a little of that and make the extra 3 mile trip to Shop-n-Save. The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. I'm sorry to say I will not order cakes from Giant Eagle again if this is the quality you are putting out. Be the first to write a review for Giant Eagle Supermarket. Unfortunately when her friend went to use the card she accidentally scratched the pin number to hard rendering it unidentifiable. This incident happened on friday june 24, 2022 @ 05:14pm, store #617 in geneva ohio. We spoke to the consumer today and they provided an updated mailing address for the request. The drive thru at Giant Eagle in Washington Pa. 15301 is absolutely in need of rules and regulations. 1. I shop frequently at the Painsville OH location. Decided to give GE another chance only to be disappointed again. The apple turnovers were made with mushy applesauce and were tasteless. I spoke with three representatives at Columbia and spent over four hours on the phone, and this was their answer: ) More or less told tough. ComplaintsBoard.com is a leading complaint resolution website on the Internet. BBB Business Profiles may not be reproduced for sales or promotional purposes. Close it down! Giant Eagle has extremely terrible customer service. Other customers heard this and couldn't believe it either. I paid for a SHOWROOM car wash and parts of my car weren't even touched! I don't want to have to own a 500.00 phone with a tiny little screen that doesn't show squat. It was a gift for a friend who's car had been taken to the repair shop for an indefinite period of time. Or does that all fall on computers today? In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Toggle navigation ctMobi - Find a local buinsess in your area. I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . Read full review of Giant Eagle and 1 comment. My money is already low and they literally took this money and Im having one heck of a time trying to get it back. Management was okay in the beginning then it slowly deteriorated, into a $#*! auth #04520C The previous croissants were flaky and buttery, as they should be, but the recent ones were doughy and bready. And i said i understand that many places have a shortage including my own work place but you could have said sorry or anything. My personal shopper ignored my requests for subbing the chicken I ordered ONLY if it was same price per pound. Giant Eagle's Customer Service is despicable! I. When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! Kroger's parking lots are always full. Something needs to be done about the unstaffing at the Giant Eagle Pharmacy in the Tarentum Rd Newkensington location . Information provided by various external sources. Complaints: Imagine my disappointment when, at 6:40pm, after making a special trip for the flu vaccine, I was informed that vaccines were only available from 10a-6p. Don't shop in Brooklyn ohio store especially when buying a sub sandwich. I sent the main manager Adrian A**** an email with the transaction history of my card. somehow the fuel perks vanished . It has been a reoccurring issue monthly. I placed an online order for a cake at your location in cleveland on Chagrin rd. It's a Prescription called in by a medical professional Stating to be filled on that purchased a package of apple and cherry turnovers. Giant Eagle and Toronto-based Flashfood launched the program at 34 locations in 2021. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. As I was making my sandwich today, 9-29-18 the entire center of the You know that the wheelchair is dangerous, and yet you still allow Sally Dodds US. I don't give into tyranny and unconstitutional acts of the government and these fear mongering dictators. The butchers are LAZY! Table of Contents show. They bring them out and put them in your truck for you. The rudeness of store associate and unwillingness to help. Giant Eagle reviews & complaints. Order was $20 more than what the original order placed indicated. I STOPPED SHOPPING HERE During the pandemic because prices are so high! Outrageous. And having them in the store? Quick Look: Dead Rising 3: Operation Broken Eagle by Giant Bomb. This complaint was posted by a verified customer. They were absolutely the worst. Help even if you are not a cashier, you work for GetGo! Giant Eagle has 37,000 employees. When I scratched off the gray box covering the pin to make an online purchase, part of the pin was missing, making the card unusable. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. Your self check out is hardly a convenience. Help even if you are not a cashier, you work for GetGo! Every single prescription that is filled here is billed wrong. Here clients can delve deep into delicious meals, and tast. Pay is not enough and they use you as a tool rather than a hard working human being. They are not authored by Glassdoor. I then went to the customer service desk and asked for a manager. I wondered why she was on the floor at all if she was not going to help and was a getgo employee regardless if cashier or not! Thank you. Questions Post Question There are no questions yet for this company. I got an email stating that all sales were final even though it was just a glitch in the system. They shop my online order, I schedule a pickup, and they load it up. The Marketing team, with 85% positive reviews, reports the best experience at Giant Eagle compared to all other departments at the company. They run out of stuff and are not "authorized" to go replenish an item to make the customer happy. On Monday, September 19, I purchased what was supposed to be a USDA Prime NY Strip steak @~$21/lb. See reviews, photos, directions, phone numbers and more for Giant Eagle Grocery locations in Washburn, TN. As I cant see how I am the only person experiencing this problem. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and to go bankrupt. 38 complaints closed in the last 12 months. ALDI BEATS THE PANTS OF YOUR STORE PRICES AND SERVICE! I didnt see any signs about that. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I purchased chicken salad Giant Eagle last night, 9-28-18. Desired outcome: I know it is only one customer for giant eagle in Western PA so it doesnt matter to Giant Eagle but I am going to stop shopping at their stores all together. Your loosing your customer base. Its unbelievably immoral and despicable! Category Food & Beverages. Browse; Login . Last friday, I placed an order for pickup at Giant Eagle. Find out how we combat fake reviews. Fine if she was a random teenager, but I cant shop with my child and talk with her?!? Thank you for contact support. I even ask someone to get one out for me but they would not. Desired outcome: She still refused. They never want to cut the meat that's available. i have to go back to the website to send a reply. Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. I never seem to have this problem at Walmart, Dollar General, Kroger or any other place I do self checkout. I suggest that customers avoid this location as long as this individual is working here. The quality control of your produce does not exceed healthy expectations by your customers. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. Goodbye big bird your history. So I went to the self-checkout, and there I was harassed by two other employees. I've been shopping here for years, and it's a typical grocery store with an infuriatingly long line at the Pharmacy. Giant Eagle grocery store, W Prospect Ave in Ashtabula, Ohio. Our partners at the Trib said the move has PITTSBURGH Giant Eagle is giving more shoppers a chance at buying discounted food to prevent waste. The cherry turnovers had no cherries in them. At first, it was alright, but it progressively got worse along the way. Gain trust and grow your business with customer reviews. What ever you feel is right. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: For further assistance, please reach out to them directly. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. Learn how the rating is calculated 1 complaint. As outlined in the terms and conditions of our gift cards and merchandise credits, at times we take action on gift cards to offset losses caused by theft or fraud situations specifically linked to a particular card. I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. i had over one dollar on the advantage card for fuel perks for gas. Not even sure it was USDA Choice. I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. This pack was so dried out, and the breading so hard, that you could hardly eat it. Other store selling Folgers 30 ounce classic medium coffee for $5.99-$7.59, giant eagle price $10.29. Older lady mid 50s, blond curly hair, blue eyes. What happened to integrity and company loyalty. Same person who called me answered. What they do NOT tell you is that now, if you buy one, it's down to $1.25! Desired outcome: so seems frustrated and CHASTIZINGLY told me he would have to void everthing and start over and was rude! I ordered my food and got my receipt. I shall not go back to them. DONATE NOW! Even the store manager was unaware that flu shot hours were limited! The 3 associates who weren't busy but socializing, didn't want to cut the meat at 5:00pm and asked me did I want an order. That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. Check out charged $16.99. Theres no reason I should be getting the runaround like this from a big company like this. Hello Shop & Save. The service has always been rude, but now they have become even worse. Complaint from Giantbythesea on 17 February 2023 about Giant Food Stores in category Supermarkets / Grocery Stores Giant Food 6289, 2104 Van Reed Road, West Lawn, Feb. 7: 12 violations. The business became a success, and by 1928 there were 125 stores established. Recent Google Reviews. See details. That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123.
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