Sort garbage and keep an eye on all cameras in the building. Build Your Own Now. Assessed individuals before allowing entry into the building. Create your CV and start applying for jobs today! Highly effective coordinator of high-end guest services with over 10 years of experience in travel and entertainment planning. Partnering with some of the industry’s most exciting brands across Private Aviation, Private Aviation Catering, Lifestyle Management, Luxury Concierge and more, our consultants have a wealth of industry experience, therefore understanding how challenging this varied market can be. Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident. Your resume and cover letter need to be letter-perfect.Take the time to thoroughly edit your resume, correcting any spelling or grammar errors (or have a competent friend do this for you if you feel unsure about your grammatical skills). Greeted incoming and outgoing residents and guests. Insured that rations for Breakfast was stocked and routinely ordered for the hotel. Research public perception of products and services and use information gathered to guide strategy development. Accurately processed all incoming debit and cash transactions and counting/securing assigned bank. Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department. Provided guidance on preventive services. Identifying the caller, ensuring correct customer or authorized third party and ensuring confidentiality for the security of customer, Confirming which documents have been received and which are still needed for the customer, Receive inbound calls from the customers to help with questions, concerns and any other information that may be needed, Address patient concerns regarding complaints, Assisting patients in receiving their Medical Records electronically, Assist Patient/Proxy with Patient Portal enrollment process, Educates Patient/Proxy about Patient Portal iniative, Assist Patient/Proxy with Patient Portal initial login process, Keep Surveillance of building at all times, Organize daily events occurring through the building using specific programs, Use communication skills extensively on a daily level with tenants, Hold door and greet tenants as they enter and exit the building. Set up transportation, show reservations, special events, dining reservations, tours, cabanas, table service, guest list for clubs, and golf tee times throughout the valley. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Investigated and resolved customer inquiries and complaints in an empathetic manner. Completed data entry, tracked resumes and maintained the applicant tracking system. Concierges greet guests in a hotel and make sure they feel welcome. Apply to Concierge, Doorman, Customer Service Representative and more! Pre-screened and conducted background checks on employee prospects. Executive office and business professional who goes above and beyond basic tasks and takes on multiple projects at once. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Coordinated dealer visitations, company special events and other employee morale functions. Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager. We offer a wide range of premium concierge services, 24 hours a day, 7 days a week, and 365 days a year. Picked up and delivered items, and ran errands for guests/management. Apex Concierge Services promises to deliver top-tier, luxury concierge services to high-income and sophisticated clientele in the Greater New York City, Long Island, and practically anywhere our services are needed. Luxury Residential Concierge Resume Example Resume Score: 80%. Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests. Focused primarily on improving the level of the guests experience at the hotel that the employees provided. Summary for Concierge Resume. Managed business finances, including paying vendors and suppliers for products services rendered. Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy. Researched industry history, trends, and regulations. It is short, and as a jobseeker, your cover letter should be no more than half a page. Followed safety and infection control. Provide continuous updates, edits, reviews and additions to an electronic database with guest information. Like this concierge resume sample shows, a good resume in this industry is professional but also lively. Great knowledge of hotel services, local events and venues and transportation options. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. Provided support to the sales/marketing and business management. Used problem-solving skills to assess and resolve issues. In charge of maintaining key storage for residents. Specialized in customer service relations between bariatric practice and patients. Assisted with inventory control and restocking of products. Emphasize providing excellent customer relationship management. Assisted with event planning, including associated travel and logistical arrangements. Non-profit Management - 4 Month Non-credit Program. Provided assistance in logistics for various departments of the hotel pertaining to daily operations. Provided full customer service for high-end clientele. Concierge Resume Samples and examples of curated bullet points for your resume to help you get an interview. Answered Spa phone and perform all administrative duties. Answer alarms and investigate disturbances. Established safe and clean working environment. The Best Concierge Resume Samples 278 Search Results. Communicated between nurses, pharmacist, lab staff and doctors. Managed merchandising presentation, signage, lighting, and general spa maintenance. Concierge services are a fairly recent addition to the luxury industry; all thanks to the constantly changing business environment, the technological advancement, and the long working hours of the working professionals. Edit, edit, edit. Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Job Types. Sales Agent. Directed, oversaw, and trained department staff. Trained, coached and mentored staff to ensure smooth adoption of new program. Inspect work area and make sure lobby is in good order. Maintained knowledge of all casino events, promotions, general information and directions, restaurant, spa, and entertainment information, including menu items and hours of operation to best serve the guest within the property and throughout the valley. Responsible for completing paperwork such as work orders, complaints, incidents reports etc. Planned special events, parties, and meetings, which included booking musicians and celebrities to appear. Recorded incidents that occur & responded to requests. Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance. Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits. Profound experience in detecting signs of emergency and reacted immediately. Addressed residents satisfaction with services' provided. Resolved problems and complaints that residents may have. Communicated with catering representatives with various restaurants to organize reservations for guests with large parties to ensure all expectations of the guest were expressed accurately. Communicated any issues between management and patrons. Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Training Support Staff and new Management Analyst on Standard Operating Procedures. They may book services for guests, such as transportation and activities. Luxury Concierge jobs in London. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. Posted room charges and taxes to guest accounts. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. Secured access points and communicate with security staffs (night shift). Arranged for the replacement of items lost by travelers. Maintained the building's administration with regards to unit turnover, deliveries, and trade work. Obtained signatures for financial documents and internal and external invoices. DAY AND NIGHT CONCIERGES Start date: Mid-end of January 2021 Rhodium is looking for excellent Day and Night Concierges for a new luxury residential development overlooking Buckingham Palace in SW1. Assisted in providing customer service and data entry for nursing. Worked with travel agents to ensure all guest requests were received and acted upon accordingly. Greeted numerous visitors, including VIPs, vendors and interview candidates. Input orders into Ramquest for Reliant Title. Frequently used word processing, spreadsheet, database and presentation software. We also facilitate the up gradations to the next category of the rooms and complimentary other … Assisted guests with check in, check out, issuing duplicate room keys, folio review, and folio adjustments prior to check out when approved. Concierge. A concierge provides a variety of services to guests. Upload your CV and easily apply to jobs from any device! The Billionaire Concierge is one of the world’s leading and most powerful luxury concierge services in New York City. Assisted with monthly inventory of alcohol, Learned all aspects of completing payroll for restaurant employees, Responsible for answering all phone calls and directing calls appropriately, Responsible for overall organization of front desk and guest check-ins, Organizes relays between guest needs and departments to fulfil guests needs. Experienced performing Concierge duties including: using software for packages at all times. Answered and managed incoming and outgoing calls while recording messages. Directed or escorted guests to specific locations within the building. Please avoid restating the information on your resume, and open and close the letter with strong statements. Displayed here are Job Ads that match your query. Our goal is to deliver smooth, stress-free experiences in each area of your life. Consistently provided Forbes Five Star and AAA Five Diamond service for every guest and every interaction. All rights reserved. Also preparing bi weekly closing of the cash bank. Providing customer with information pertaining to paperwork needed, where to mail payments. Summary. Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required. Assisted residents with their luggage by carrying them to directed destination. Verified and transfered all account postings and balances to master accounts. Secured the building by monitoring systems, performing facility walkthroughs, and controlling access to owners' units, thereby achieving a zero incident record for over three years. Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Such limitations have resulted in lack of time in the life of the people. See our sample Concierge Cover Letter. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills.Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Greeted and assisted store beauty clients in high volume retail setting. Assisted with access to all community services available. Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Provided transportation, cooking, cleaning, and other services to fit the needs of the client. Coordinate pre-conferences for event overview with clients, various executives and departments. Developed reputation as an efficient service provider with high levels of accuracy. Located airline lost baggage and arranged delivery to the future ports of call; oversaw all luggage handling on the vessel. Addressed resident concerns and issues in accordance with the company's customer service standards. Set up amenities such as: floral, cake, balloon etc. As such, it is not owned by us, and it is the user who retains ownership over such content. Resume Example Resume Score: 80%. (click to view) Annabel Margolis Chairman – Board of Directors Band Information Technology Corporation 2440 North Umbria Way New York, NY 10005. The Premium Concierge manage the Premium entrances, from the luxury suite level…The Premium Concierge serves as liaison between the American Airlines Arena Premium guests and the Arena staff to ensure that Five Star Service is provided as it relates… 3 Sort by: relevance - date. Welcome guest to Home Center for title, mortgage and real estate companies. Worked as the Night Auditor to insure that the accounting for the particular day was in order. Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Maintained required records/ logs and delivered packages to the appropriate residence. I have been on multiple accounts with my tenure with [company name]. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. You might have seen some of the Pure Entertainment Group’s work featured on the New York Times, Forbes, Elite Traveler… Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). Professionally engaged and interacted with guests, presenting a friendly, approachable demeanor. Directed target marketing efforts that introduced new products and promoted product visibility. Well versed in anticipating guest needs and responding appropriately. Provided the highest level of customer service to Clients. Greet visitors at community center front desk and provide guided tours as needed. Monitored income expense sheets to track and adjust expenses. Improved resident and guest service by projecting friendly and knowledgeable attitude. Prepared salads in accordance with the portion and quality standards specified in recipes. Made follow up appointments for patients for Doctor's office. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers. The Intercontinental New York Times Square pairs modern luxury with the hustle and bustle of New York's most desirable neighborhood. Answers department telephone calls within 2 rings, using correct salutations and telephone etiquette. Assist residents who come to the front desk to make a service request by entering that service request into the system for them. Screened applicant resumes and coordinated both phone and in-person interviews. Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. Executive office and business professional who goes above and beyond basic tasks and takes on multiple projects at once. Ensured safety at all times in all duties and operations. Established good working relationships with customers/clients. Implemented innovative programs to increase employee loyalty and reduce turnover. Coordinated delivery times with other departments. Apply to Luxury Concierge jobs now hiring on Indeed.co.uk, the world's largest job site. Prepared Embarking & Debarking guest reports for customs and clearance officials. Prepared memos, reports and work order requests. LUXCESS® is a boutique luxury lifestyle management company providing global bespoke concierge financial, investment and management services. Maintained company legal documents including employee and client files. Professional Summary. Accurately entered all reservations information into required Go-Concierge computer system allowing our fellow concierge to be able to take over and make any adjustments on the guest itinerary. Find out what is the best resume for you in our Ultimate Resume Format Guide. Gave friendly and accurate customer service with incoming and outgoing calls for members. Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. Concierge Resume Examples. Concierge jobs. Excellent work ethic and strength in boosting company morale. Sort by: relevance - date. Manage Home Center. Deliver any mail, packages and newspapers to the owners of the building. Good attendance (rarely/ never called in sick, always found a replacement when sick or couldn't come in. Represented the HOA and its interests to vendors, real estate agents, and contractors. Take a look inside our hotel for well appointed rooms, contemporary dining, a variety of meeting space, and our famous and luxurious penthouse suite. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Concierge Agent Resume. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Analyzed industry trends and compiled market research data to inform planning and strategy. Cashier. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Answered the telephone in a friendly, proficient and professional manner. Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. Provided strong administrative support and services to all levels of staff. Administrative Assistant. Addressed questions and concerns of prospective or current residents and families. Build Your Own Now. Contacted future guests and provided detailed information related to available services, hotel amenities, recommended restaurants and seasonally appropriate activities. Founded in 2008 by Steve Edo, Pure Entertainment Group is a luxury lifestyle and concierge company based out of Montreal, Canada, catering to high-net-worth individuals. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. View details and apply for this day concierge job in South West London (SW1) with Rhodium on Caterer.com. Certified Nursing Assistant. Strong knowledge of the surrounding area and all recreational, hospitality and business related information. Eazy Concierge Services brings the choice of all the Budget, Medium, Upscale to Business, Luxury and Ultra Luxury hotels with the guaranteed lowest available rates of the day. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. Tracked room revenues, occupancy percentages, and other front office statistics. Prepared Prep with proper washing, cutting and slicing procedures, Maintain sanitation and cleanliness standards that meet or exceed the state and local Health Board inspection and franchise requirements, Accurately and efficiently completed all sales transactions at POS cash registers using cash, credit, or automatic debit, Provided a friendly environment, which include greeting, acknowledging and engaging with every customer. Assisted Spa Manager by maintaining positive employee relations through open and effective communication with team. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. A concierge provides guests with information about locations and services outside of the hotel. Conducting inventory count of supplies based on customer demand, Provided customers information of products and services offered, including preparing and serving of food, Direct calls to Management, Maintenance, Construction, and Sales offices, Scan, sort, and prepare packages for daily inventory, Process and update access cards and fobs for residents and guests, Organize utility invoices for accounts payable through Excel Spreadsheets, Created memorandums and sent building wide emails with Buildinglink to alert residents of neighborhood events and board meetings. Facilitated resident requests for social events. Manage concierge tasks for 159 residential units, supervising the priorities of 2 ambassadors during each shift, Consistently ranked #1 within department based on exemplary customer service, highest quality of work, strict adherence to deadlines, exceptional teamwork and ability to go above and beyond job description. Extensively trained new and existing employees. © 2020 Job Hero Limited. 57 Luxury Concierge jobs available in New York, NY on Indeed.com. Performed one on one consultations with guests regarding personal, cosmetic and beauty products, Participated in product sampling program to engage guests for repeat clientele, Attended monthly sales and product trainings to ensure sufficient sales practices, Engaged with store guests and built strong relationships. I was a Concierge for two years then was promoted to Administrative Assistant in new Surgery Center. Page 1 of 15 jobs. Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services. Schedule closings and meetings in conference rooms. Managed wide variety of resident services and administrative tasks to resolve issues quickly and efficiently. Found productive task to complete during down time without waiting for directions from manager. Recorded the highest ski rental revenue in a season. The Concierge Services Business Model. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Offering an array of skills in large-scale event planning, effective communication, leadership, contract writing, securing client discounts and …